Turn existing CCTV into operational intelligence.
HospitalityIQ transforms the CCTV infrastructure restaurants already have into real-time operational intelligence — helping managers understand what is happening, why bottlenecks occur, what to do next, and whether it worked.
Queue building at front-of-house. Cause: slow table clearance 19:00–20:00. Add one experienced server 7–9pm.
Illustrative example, not a guaranteed outcome.
Hospitality intelligence built around how restaurants actually operate.
HospitalityIQ plugs into the infrastructure you already run — CCTV, POS, reservations and staff data — and reconciles anonymous movement with operational and revenue signals to surface bottlenecks, their causes and what to do about them. It does not replace your CCTV, POS, reservation or scheduling systems; it connects them and turns them into intelligence that keeps learning.
Vaishnavi Kapatel
Founder
Two years as Store Manager at Amorino H2C Gelato London, managing customer flow, employees, supplies and complaints in a high-volume hospitality environment. A Master's in Project Management from BPP University (2024) and a Bachelor's degree in Civil Engineering — bringing floor-level operational experience, systems thinking and product direction to HospitalityIQ.
Existing Infrastructure
Independent high-volume restaurants
Venues around 80–150 covers dealing with table dwell, queue management, turnover, service bottlenecks, staff utilisation and payment congestion.
Multi-site groups & franchises
Cross-site visibility and benchmarking on queue time, dwell, staff utilisation, wait trends and revenue per table-hour — including comparing weaker branches with stronger ones.
Hotel food & beverage (later stage)
Capacity, walk-ins, reservations, events and queues for hotel F&B. Positioned as an expansion opportunity rather than the initial market.
Four intelligence modules, one operational picture.
Each module reads the venue from a different angle. Together they explain what is happening on the floor, why it is happening and what to do next.
Guest Flow Intelligence
Anonymous guest-party movement, queue length, wait time, entry and exit flow, and how congestion builds across the floor through service.
Table & Service Intelligence
Table occupancy, dwell time, turnover, idle covers, uncleared tables and delays between seating, ordering, service and payment.
Staff Utilisation Intelligence
Where teams are concentrated, which zones are under-covered, and how staff distribution lines up with live demand — without individual monitoring.
Operational Recommendations
Constraint-aware suggestions that account for real staffing, capacity and time limits, so the recommended action is one the floor can actually take.
Dashboard preview — illustrative
LIVEAvg wait
6m 20s
Table turnover
1.8x
Occupancy
78%
Idle covers
12
Zone pressure through service
Recommendation
Bar queue is building while two servers are idle in the rear zone. Move one server to the bar for the next 20 minutes.
Other capabilities
Works with what you have
- CCTV (ONVIF / RTSP)
- POS systems
- Reservation systems
- Staff data
HospitalityIQ connects existing systems rather than replacing them.
Privacy-first by design
- No facial recognition
- No individual identification
- Anonymised at the edge
- Images not stored
- Aggregate operational metrics only
How HospitalityIQ turns footage into action.
Connect
Link existing compatible CCTV and operational systems.
Map
Build a venue map of tables, queues, service areas and zones.
Observe
Anonymous movement, occupancy, queues and dwell in real time.
Analyse
Combine visual flow with POS and other operational data.
Recommend
Identify bottlenecks and generate constraint-aware actions.
Act
Managers decide and take the operational action.
Learn
Measure the outcome and improve future recommendations.
Start with evidence, not a contract.
The plan begins with 3–5 pilot venues, free or heavily discounted, to prove measurable operational improvement — reduced queue time, improved table turnover or improved staff utilisation. Successful pilots convert into paying customers, and the £250 onboarding fee is waived for pilot venues that convert.
Priced for UK venues, proven through a pilot.
£100bn+
UK hospitality sector scale
3–5
Initial pilot venues targeted
80–150
Covers per target venue
Starter
£249/month per venue
- Single venue
- Guest flow and queue intelligence
- Table occupancy, dwell and turnover
- Core operational reporting
Professional
£449/month per venue
- Everything in Starter
- Staff utilisation intelligence
- Operational recommendations
- Deeper analytics across dayparts
Multi-site add-on
£399/month per additional site
- Added to a Starter or Professional plan
- Cross-site visibility and benchmarking
- Group-level trends and comparisons
- Not sold as a standalone subscription
Onboarding — £250 one-time per venue
Around two hours of camera-zone mapping, table labelling and POS integration. Waived for pilot venues that convert to paying customers.
Premium Support — £25 per user/month from Year 2
Optional enhanced support introduced from Year 2 for teams that want priority help and closer operational guidance.
The case for HospitalityIQ rests on operational gains — shorter queues, faster table turnover and better staff utilisation — measured during the pilot before any venue commits.
Most tools report what happened. HospitalityIQ reconciles anonymous movement with POS and operational data, then recommends a constraint-aware action the floor can actually take — and learns from the outcome.
Questions, answered plainly.
Does HospitalityIQ replace my CCTV system?+
No. HospitalityIQ is designed to work with existing compatible CCTV infrastructure and turn visual data into operational intelligence.
Does HospitalityIQ use facial recognition?+
No. HospitalityIQ is designed around anonymous movement intelligence and does not use facial recognition.
Does HospitalityIQ identify individual customers?+
No. The platform is designed to track anonymous guest-party movement rather than personal identities.
Does HospitalityIQ store CCTV images?+
The business plan describes a privacy-first architecture where images are not stored and guests are anonymised at the edge.
Does HospitalityIQ replace my POS?+
No. HospitalityIQ is designed to complement existing POS systems by reconciling operational visual data with relevant POS information.
Do I need new cameras?+
The platform is designed to work with existing compatible CCTV infrastructure, including supported ONVIF, RTSP and relevant proprietary camera formats.
What does the pilot involve?+
Pilot venues are used to measure whether HospitalityIQ creates measurable operational improvement. The business plan targets 3–5 initial pilot venues and uses improvements such as queue reduction, table turnover or staff utilisation as evidence.
Can HospitalityIQ support multiple restaurants?+
Yes. The Multi-site offering is designed for restaurant groups and franchises and provides cross-site benchmarking.
Does HospitalityIQ automatically schedule staff?+
No. HospitalityIQ provides operational intelligence and recommendations. It is not positioned as a staff scheduling replacement.
Does HospitalityIQ replace reservation software?+
No. It is designed to work alongside existing reservation systems.
Does HospitalityIQ provide demand forecasting?+
Advanced demand forecasting is planned as a later-stage product capability and is not a core Phase 1 feature.
What does onboarding include?+
The business plan specifies a £250 one-time onboarding fee per venue covering approximately two hours of camera-zone mapping, table labelling and POS integration. This fee is waived for pilot venues that convert to paying customers.
See what your restaurant is really doing.
Start with a pilot. Measure the operational impact. Scale when the evidence is there.
Frontend prototype — requests are kept in this browser only, with no backend.